FAQ
How Can We Help?
At Kleigar, we want finding and giving the perfect gift to be an easy and enjoyable experience. Below you'll find answers to some of our most frequently asked questions about ordering, shipping, returns, payments, personalization, and more.
Don't see the answer you're looking for? We're happy to help! Simply visit our Contact Us page or email us at sales@kleigar.com. We typically respond within one business day.
Ordering
How do I place an order?
Shopping at Kleigar.com is easy!
Browse our collections and select the product you'd like to purchase. Choose any available options, such as size, color, finish, gift box, or personalization, and then click Add to Cart.
When you're ready, proceed to checkout and follow the instructions to enter your shipping and payment information.
After your order has been successfully placed, you'll receive an order confirmation by email.
Do I need an account to place an order?
No. You can shop and place an order without creating a customer account.
Simply add your items to your cart and proceed through checkout.
How will I know my order was received?
We'll send an order confirmation to the email address you provided during checkout.
If you don't see your confirmation, please check your spam or junk folder. If you still can't find it, contact us at sales@kleigar.com and we'll be happy to help.
Can I change or cancel my order?
We begin processing orders as quickly as possible, so changes or cancellations may not always be possible.
If you need to change or cancel an order, please contact us at sales@kleigar.com as soon as possible. We'll do our best to help, but we cannot guarantee that changes can be made once your order has entered production or processing.
This is especially important for personalized products, which may begin production shortly after your order is placed.
Shipping & Delivery
How long will it take to receive my order?
Most Kleigar orders arrive within approximately 1–2 weeks.
Some products require additional production or shipping time and may take approximately 2–3 weeks to arrive.
Because delivery times vary by product, we recommend checking the individual product page for additional shipping information, especially if you're ordering a gift for a specific date or special occasion.
Please keep in mind that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, holidays, weather, or other circumstances outside our control.
How quickly is my order processed?
We work to get every order into production or processing as quickly as possible.
Processing time varies depending on the product. Many of our gifts are made, assembled, printed, or personalized after an order is placed, so some products require additional production time before they can be shipped.
Will I receive tracking information?
Yes, when tracking is available. Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
Please allow a little time for the shipping carrier's tracking system to update after you receive your tracking number.
Why isn't my tracking information updating?
It can sometimes take a little time for a carrier to scan a package and update its tracking information.
If you've recently received your tracking number, please allow time for the carrier's system to update. If your package appears to have stopped moving for an extended period, contact us at sales@kleigar.com and we'll be happy to help.
Why haven't I received my order?
Most orders arrive within the estimated delivery period, but carrier delays, severe weather, holidays, and other circumstances can occasionally affect delivery.
If your estimated delivery period has passed or your tracking information indicates a problem, please contact us at sales@kleigar.com with your order number and we'll be happy to assist you.
How much does shipping cost?
Shipping charges, when applicable, are calculated during checkout based on your order, destination, and available shipping options.
Your shipping cost will be displayed before you complete your purchase.
Do you offer free shipping?
Kleigar offers free shipping on qualifying orders over $70. Any applicable shipping charges or free-shipping offers will be displayed during checkout.
Returns, Refunds & Problems With Your Order
What is your return policy?
Kleigar has a 30-day return policy, which means you have 30 days after receiving your item to request an eligible return.
To be eligible, the item generally must be in the same condition in which you received it, unworn or unused, with tags when applicable, and in its original packaging. Proof of purchase is also required.
Some products, including personalized or custom-made products, sale items, and gift cards, are not eligible for return.
For complete details, please review our Refund Policy:
https://kleigar.com/policies/refund-policy
How do I start a return?
Please contact us at sales@kleigar.com before returning an item.
If your return is accepted, we'll provide instructions for returning your purchase. Items returned without first requesting a return may not be accepted.
Please review our Refund Policy for complete details before sending anything back.
Can I return a personalized product?
Personalized and custom-made products generally cannot be returned because they are created specifically for you.
If your personalized product arrives damaged, defective, or incorrect, please contact us immediately so we can review the problem and help make it right.
Can sale items be returned?
No. Under our current Refund Policy, sale items and gift cards are not eligible for return.
What if my order arrives damaged, defective, or incorrect?
We're sorry if something isn't right with your order, and we want the opportunity to make it right.
Please inspect your order when it arrives. If your item is damaged or defective, or you received the wrong item, contact us as soon as possible at sales@kleigar.com.
Please include your order number, a brief description of the problem, and photos of the product and packaging when appropriate. This will help us review the issue as quickly as possible.
Payments & Checkout
What payment methods do you accept?
Kleigar accepts the secure payment methods displayed during checkout.
Depending on your location and device, available payment options may include major credit and debit cards and other payment methods supported by our Shopify checkout.
You'll be able to review the available payment options before completing your purchase.
Is it safe to order from Kleigar.com?
Yes. We take the security of your personal and payment information seriously.
Kleigar.com uses Shopify's secure checkout system and secure payment-processing technology to help protect your information when you shop with us.
When will I be charged?
Payment is generally processed when you place your order.
You'll have an opportunity to review your products, discounts, shipping charges, applicable taxes, and total before submitting your order.
How do I use a discount code?
If you have a valid Kleigar discount code, enter it in the Discount Code field during checkout and select Apply.
If the promotion applies to your order, you'll see the discount reflected in your total before completing your purchase.
Can I use more than one discount code?
Some discounts and promotions cannot be combined with other offers.
If multiple discounts are eligible to be combined, the appropriate discount will be reflected during checkout.
Personalized Gifts
Do you offer personalized gifts?
Yes! Personalized gifts are an important part of what we offer at Kleigar.
Personalization varies by product and may include names, messages, or other options. Please review the individual product page for the personalization choices available for that item.
How do I personalize an item?
If personalization is available, you'll see the appropriate personalization options on the product page.
Carefully enter the requested information before adding the item to your cart.
Please double-check all spelling, names, dates, and other personalized information before placing your order. Personalized products are created using the information submitted with your order.
Can I change the personalization after ordering?
Please contact us immediately at sales@kleigar.com.
Because personalized products may enter production quickly, we cannot guarantee that personalization can be changed after an order has been submitted.
Sending a Gift
Can I send my order directly to someone as a gift?
Absolutely!
Simply enter the recipient's address as the shipping address during checkout.
Please double-check the recipient's name and complete shipping address before submitting your order to help avoid delivery problems.
Do you offer gift packaging?
Gift presentation options vary by product.
Some Kleigar products include a complimentary presentation box, while others may offer upgraded gift boxes or gift-wrapping options. Please check the individual product page to see what's available for the gift you're considering.
Can I include a personal message with my gift?
Some products allow you to include a personalized message or gift note.
If this option is available, it will be displayed on the product page or during the ordering process.
Products
Will my product look exactly like the picture?
We make every effort to display our products as accurately as possible.
However, colors may appear slightly different depending on your screen or device, and there may be minor variations in materials, printing, manufacturing, or personalization.
Personalized products will naturally vary based on the name, message, or other options you select.
Where are your products made and shipped from?
Kleigar works with carefully selected suppliers to offer our collection of meaningful gifts.
Many of our products are designed, assembled, and shipped from the USA, while other products may be produced or fulfilled by other trusted suppliers.
Product origin and fulfillment can vary depending on the item.
What if I have a question about a product before ordering?
We'd be happy to help.
Contact us at sales@kleigar.com and let us know which product you're considering and what you'd like to know.
About Kleigar
What is Kleigar?
Kleigar is an online gift store dedicated to helping people celebrate the important people, relationships, and moments in their lives.
We offer meaningful gifts including jewelry, personalized gifts, journals, mugs, blankets, watches, and more.
At Kleigar, we believe a great gift isn't simply something you give—it's a way of telling someone that they matter.
More Than Gifts. A Way to Celebrate Life.
Is Kleigar veteran owned?
Yes. Kleigar is proudly veteran owned.
Kleigar was founded by a U.S. Navy veteran, and the values of service, integrity, compassion, and appreciation for others are an important part of who we are.
We also believe in honoring and supporting military members, veterans, first responders, and their families through charitable giving and community support.
Do you have a physical store?
No. Kleigar is an online store, which means you can browse and shop our collection anytime at Kleigar.com.
Contact Us
How can I contact Kleigar?
We're here to help!
You can contact us by using the Contact Us form on Kleigar.com or by emailing us at:
We typically respond within one business day.
If you're contacting us about an existing order, please include your order number so we can assist you more quickly.
I still have a question. What should I do?
Please reach out to us!
Whether you have a question about a product, an existing order, shipping, a return, or finding the right gift, we'll be happy to help.
Use our Contact Us form or email sales@kleigar.com, and we'll get back to you as soon as possible.
Thank you for shopping with Kleigar. We appreciate the opportunity to help you celebrate the people and moments that matter most.